Helpdesk & Emergency
We are able to provide a 24 x 7 Helpdesk to deal with all faults, logged via incoming phone calls or on our web portal. All faults are logged our integrated property management systems. Response and remedial services are backed up by mobile solutions to provide fast-response action to keep your properties in top form.
Reporting
As part of the Operational Monthly Report the Help Desk team delivers a monthly report that includes statistics as bellow for each property:
- Completion time
- Action time
- Amount of faults in different categories
- Average completion time per portfolio or property
In the event of a fault or deterioration to the structure, fabric or technical installations the Help Desk will be notified and the Facilities Management team are to be immediately informed. Form there the relevant service supplier or member of EFM staff will be mobilised.
